QUALITY POLICY

The purpose of this Quality Policy is to ensure that all pharmaceutical distribution activities carried out by Palco Pharma meet or exceed the highest standards of quality, safety, and efficacy, in accordance with the applicable regulations and guidelines. This policy applies to all employees, processes, and operations within the company.

Regulatory Compliance: Adhering to all relevant Kuwaiti regulations, including the Ministry of Health’s requirements, and international standards such as Good Distribution Practice (GDP).

Product Integrity: Ensuring that all pharmaceutical products are sourced from verified manufacturers and suppliers, and that they are stored, handled, and transported under conditions that maintain their quality and efficacy.

Customer Satisfaction: Providing reliable and efficient distribution services that meet the needs and expectations of our clients, including hospitals, pharmacies, and healthcare providers.

Confidentiality: Protecting all sensitive and proprietary information related to our products, processes, and business operations from unauthorized access, disclosure, or misuse.

Training and Competency: Ensuring that all employees are adequately trained and competent to perform their roles effectively, in compliance with quality and regulatory standards.